# Help configuring Zigbee2mqtt

**URL:** <https://community.gladysassistant.com/t/aide-pour-configurer-zigbee2mqtt/7447>\
**Category:** Configuration\
**Created:** [July 29, 2022, 11:46am UTC](https://community.gladysassistant.com/t/aide-pour-configurer-zigbee2mqtt/7447 "2022-07-29T11:46:40Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![Jluc](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/jluc/32/12397_2.png) [@Jluc](https://community.gladysassistant.com/u/Jluc)\
**Post date:** [July 29, 2022, 11:46am UTC](https://community.gladysassistant.com/t/aide-pour-configurer-zigbee2mqtt/7447/1 "2022-07-29T11:46:40Z")

</div>

I still don’t have a connection in Z2M. I bought a new SONOFF dongle and it doesn’t work. Previously, I flashed an SD card to boot from an SSD that I re-flashed, but it doesn’t work.  
I tried on the Delta box but I get different error messages.  
I have a computer running Linux — how could I test Gladys on it with the dongle? I’m still a complete beginner in computing.

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<div class="post-metadata">

**Author:** ![pierre-gilles](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pierre-gilles/32/5886_2.png) [@pierre-gilles](https://community.gladysassistant.com/u/pierre-gilles)\
**Post date:** [July 29, 2022, 11:48am UTC](https://community.gladysassistant.com/t/aide-pour-configurer-zigbee2mqtt/7447/2 "2022-07-29T11:48:05Z")

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You can follow this tutorial on Linux; after that it’s intended for experienced users — there are command-line instructions:

> **[Installation avec Docker | Gladys Assistant](https://gladysassistant.com/fr/docs/installation/docker/)**
>
> Ce tutoriel vous explique comment installer Gladys manuellement avec Docker, quelle que soit la machine sur laquelle vous faites fonctionner Gladys.

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<div class="post-metadata">

**Author:** ![Jluc](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/jluc/32/12397_2.png) [@Jluc](https://community.gladysassistant.com/u/Jluc)\
**Post date:** [July 29, 2022, 12:15pm UTC](https://community.gladysassistant.com/t/aide-pour-configurer-zigbee2mqtt/7447/3 "2022-07-29T12:15:24Z")

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Thanks, I’ll take a look but since I’m not an experienced user, it might not work out.  
By any chance, could the problem be coming from the Pi?

Thanks, I’ll take a look but since I’m not an experienced user, it might not work out.  
By any chance, could the problem be coming from the Pi?

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<div class="post-metadata">

**Author:** ![pierre-gilles](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pierre-gilles/32/5886_2.png) [@pierre-gilles](https://community.gladysassistant.com/u/pierre-gilles)\
**Post date:** [July 29, 2022, 12:17pm UTC](https://community.gladysassistant.com/t/aide-pour-configurer-zigbee2mqtt/7447/4 "2022-07-29T12:17:47Z")

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I created a new thread because it wasn’t really related to the previous topic 🙂

If you want us to help you, you need to give the exact symptoms: error message, screenshot, etc..

Otherwise it’s impossible to help you!

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<div class="post-metadata">

**Author:** ![Psoy](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/psoy/32/9005_2.png) [@Psoy](https://community.gladysassistant.com/u/Psoy)\
**Post date:** [July 29, 2022, 1:49pm UTC](https://community.gladysassistant.com/t/aide-pour-configurer-zigbee2mqtt/7447/5 "2022-07-29T13:49:36Z")

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Hello @Jluc  
I also encountered all those problems, but now it’s working. I’m on a Raspberry Pi 3B+ with a working SSD. What model is your Pi, because on another platform I wouldn’t be able to help?

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<div class="post-metadata">

**Author:** ![elfedagger](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/elfedagger/32/13658_2.png) [@elfedagger](https://community.gladysassistant.com/u/elfedagger)\
**Post date:** [July 31, 2022, 10:22am UTC](https://community.gladysassistant.com/t/aide-pour-configurer-zigbee2mqtt/7447/6 "2022-07-31T10:22:59Z")

</div>

Hello, I also have a problem with the connection between MQTT and zigbee2mqtt. I just reinstalled Gladys after trying Home Assistant, which was too complicated for me. I already had this problem with zigbee2mqtt in March during my first installation of Gladys. I solved it by manipulating the zigbee library for Raspberry users. This time, the manipulation didn’t change anything. I ran the following command «&nbsp;docker logs gladys-z2m-zigbee2mqtt&nbsp;» and I’m posting the result. Can someone tell me where the problem is coming from and how to fix it? It’s Chinese to me.  
For info, Gladys on Raspberry 3B+ and SSD with Sonoff key.  
Thanks in advance.  
pi@gladys:~ $ docker logs gladys-z2m-zigbee2mqtt  
Using ‹&nbsp;/app/data&nbsp;› as data directory  
Zigbee2MQTT:info 2022-07-31 09:37:55: Logging to console and directory: ‹&nbsp;/app/data/log/2022-07-31.09-37-55&nbsp;› filename: log.txt  
Zigbee2MQTT:info 2022-07-31 09:37:55: Starting Zigbee2MQTT version 1.26.0 (commit #cd23aea)  
Zigbee2MQTT:info 2022-07-31 09:37:55: Starting zigbee-herdsman (0.14.40)  
Zigbee2MQTT:error 2022-07-31 09:39:01: Error while starting zigbee-herdsman  
Zigbee2MQTT:error 2022-07-31 09:39:01: Failed to start zigbee  
Zigbee2MQTT:error 2022-07-31 09:39:01: Check [Redirecting...](https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html) for possible solutions  
Zigbee2MQTT:error 2022-07-31 09:39:01: Exiting…  
Zigbee2MQTT:error 2022-07-31 09:39:02: Error: network commissioning timed out - most likely network with the same panId or extendedPanId already exists nearby  
at ZnpAdapterManager.beginCommissioning (/app/node\_modules/zigbee-herdsman/src/adapter/z-stack/adapter/manager.ts:347:23)  
at ZnpAdapterManager.start (/app/node\_modules/zigbee-herdsman/src/adapter/z-stack/adapter/manager.ts:92:17)  
at Controller.start (/app/node\_modules/zigbee-herdsman/src/controller/controller.ts:123:29)  
at Zigbee.start (/app/lib/zigbee.ts:58:27)  
at Controller.start (/app/lib/controller.ts:101:27)  
at start (/app/index.js:109:5)  
Using ‹&nbsp;/app/data&nbsp;› as data directory  
Zigbee2MQTT:info 2022-07-31 09:39:10: Logging to console and directory: ‹&nbsp;/app/data/log/2022-07-31.09-39-10&nbsp;› filename: log.txt  
Zigbee2MQTT:info 2022-07-31 09:39:10: Starting Zigbee2MQTT version 1.26.0 (commit #cd23aea)  
Zigbee2MQTT:info 2022-07-31 09:39:10: Starting zigbee-herdsman (0.14.40)  
Zigbee2MQTT:error 2022-07-31 09:40:16: Error while starting zigbee-herdsman  
Zigbee2MQTT:error 2022-07-31 09:40:16: Failed to start zigbee  
Zigbee2MQTT:error 2022-07-31 09:40:16: Check [Redirecting...](https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html) for possible solutions  
Zigbee2MQTT:error 2022-07-31 09:40:16: Exiting…  
Zigbee2MQTT:error 2022-07-31 09:40:16: Error: network commissioning timed out - most likely network with the same panId or extendedPanId already exists nearby  
at ZnpAdapterManager.beginCommissioning (/app/node\_modules/zigbee-herdsman/src/adapter/z-stack/adapter/manager.ts:347:23)  
at ZnpAdapterManager.start (/app/node\_modules/zigbee-herdsman/src/adapter/z-stack/adapter/manager.ts:92:17)  
at Controller.start (/app/node\_modules/zigbee-herdsman/src/controller/controller.ts:123:29)  
at Zigbee.start (/app/lib/zigbee.ts:58:27)  
at Controller.start (/app/lib/controller.ts:101:27)  
at start (/app/index.js:109:5)  
Using ‹&nbsp;/app/data&nbsp;› as data directory  
Zigbee2MQTT:info 2022-07-31 09:40:24: Logging to console and directory: ‹&nbsp;/app/data/log/2022-07-31.09-40-24&nbsp;› filename: log.txt  
Zigbee2MQTT:info 2022-07-31 09:40:24: Starting Zigbee2MQTT version 1.26.0 (commit #cd23aea)  
Zigbee2MQTT:info 2022-07-31 09:40:24: Starting zigbee-herdsman (0.14.40)  
Zigbee2MQTT:error 2022-07-31 09:41:30: Error while starting zigbee-herdsman  
Zigbee2MQTT:error 2022-07-31 09:41:30: Failed to start zigbee  
Zigbee2MQTT:error 2022-07-31 09:41:30: Check [Redirecting...](https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html) for possible solutions  
Zigbee2MQTT:error 2022-07-31 09:41:30: Exiting…  
Zigbee2MQTT:error 2022-07-31 09:41:31: Error: network commissioning timed out - most likely network with the same panId or extendedPanId already exists nearby  
at ZnpAdapterManager.beginCommissioning (/app/node\_modules/zigbee-herdsman/src/adapter/z-stack/adapter/manager.ts:347:23)  
at ZnpAdapterManager.start (/app/node\_modules/zigbee-herdsman/src/adapter/z-stack/adapter/manager.ts:92:17)  
at Controller.start (/app/node\_modules/zigbee-herdsman/src/controller/controller.ts:123:29)  
at Zigbee.start (/app/lib/zigbee.ts:58:27)  
at Controller.start (/app/lib/controller.ts:101:27)  
at start (/app/index.js:109:5)  
Using ‹&nbsp;/app/data&nbsp;› as data directory  
Zigbee2MQTT:info 2022-07-31 09:41:38: Logging to console and directory: ‹&nbsp;/app/data/log/2022-07-31.09-41-38&nbsp;› filename: log.txt  
Zigbee2MQTT:info 2022-07-31 09:41:39: Starting Zigbee2MQTT version 1.26.0 (commit #cd23aea)  
Zigbee2MQTT:info 2022-07-31 09:41:39: Starting zigbee-herdsman (0.14.40)  
Zigbee2MQTT:error 2022-07-31 09:42:45: Error while starting zigbee-herdsman  
Zigbee2MQTT:error 2022-07-31 09:42:45: Failed to start zigbee  
Zigbee2MQTT:error 2022-07-31 09:42:45: Check [Redirecting...](https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html) for possible solutions  
Zigbee2MQTT:error 2022-07-31 09:42:45: Exiting…  
Zigbee2MQTT:error 2022-07-31 09:42:45: Error: network commissioning timed out - most likely network with the same panId or extendedPanId already exists nearby  
at ZnpAdapterManager.beginCommissioning (/app/node\_modules/zigbee-herdsman/src/adapter/z-stack/adapter/manager.ts:347:23)  
at ZnpAdapterManager.start (/app/node\_modules/zigbee-herdsman/src/adapter/z-stack/adapter/manager.ts:92:17)  
at Controller.start (/app/node\_modules/zigbee-herdsman/src/controller/controller.ts:123:29)  
at Zigbee.start (/app/lib/zigbee.ts:58:27)  
at Controller.start (/app/lib/controller.ts:101:27)  
at start (/app/index.js:109:5)  
Using ‹&nbsp;/app/data&nbsp;› as data directory  
Zigbee2MQTT:info 2022-07-31 09:42:53: Logging to console and directory: ‹&nbsp;/app/data/log/2022-07-31.09-42-53&nbsp;› filename: log.txt  
Zigbee2MQTT:info 2022-07-31 09:42:54: Starting Zigbee2MQTT version 1.26.0 (commit #cd23aea)  
Zigbee2MQTT:info 2022-07-31 09:42:54: Starting zigbee-herdsman (0.14.40)  
Zigbee2MQTT:error 2022-07-31 09:44:00: Error while starting zigbee-herdsman  
Zigbee2MQTT:error 2022-07-31 09:44:00: Failed to start zigbee  
Zigbee2MQTT:error 2022-07-31 09:44:00: Check [Redirecting...](https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html) for possible solutions  
Zigbee2MQTT:error 2022-07-31 09:44:00: Exiting…  
Zigbee2MQTT:error 2022-07-31 09:44:00: Error: network commissioning timed out - most likely network with the same panId or extendedPanId already exists nearby  
at ZnpAdapterManager.beginCommissioning (/app/node\_modules/zigbee-herdsman/src/adapter/z-stack/adapter/manager.ts:347:23)  
at ZnpAdapterManager.start (/app/node\_modules/zigbee-herdsman/src/adapter/z-stack/adapter/manager.ts:92:17)  
at Controller.start (/app/node\_modules/zigbee-herdsman/src/controller/controller.ts:123:29)  
at Zigbee.start (/app/lib/zigbee.ts:58:27)  
at Controller.start (/app/lib/controller.ts:101:27)  
at start (/app/index.js:109:5)  
Using ‹&nbsp;/app/data&nbsp;› as data directory  
Zigbee2MQTT:info 2022-07-31 09:44:08: Logging to console and directory: ‹&nbsp;/app/data/log/2022-07-31.09-44-08&nbsp;› filename: log.txt  
Zigbee2MQTT:info 2022-07-31 09:44:08: Starting Zigbee2MQTT version 1.26.0 (commit #cd23aea)  
Zigbee2MQTT:info 2022-07-31 09:44:08: Starting zigbee-herdsman (0.14.40)  
Zigbee2MQTT:error 2022-07-31 09:45:14: Error while starting zigbee-herdsman  
Zigbee2MQTT:error 2022-07-31 09:45:14: Failed to start zigbee  
Zigbee2MQTT:error 2022-07-31 09:45:14: Check [Redirecting...](https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html) for possible solutions  
Zigbee2MQTT:error 2022-07-31 09:45:14: Exiting…  
Zigbee2MQTT:error 2022-07-31 09:45:14: Error: network commissioning timed out - most likely network with the same panId or extendedPanId already exists nearby  
at ZnpAdapterManager.beginCommissioning (/app/node\_modules/zigbee-herdsman/src/adapter/z-stack/adapter/manager.ts:347:23)  
at ZnpAdapterManager.start (/app/node\_modules/zigbee-herdsman/src/adapter/z-stack/adapter/manager.ts:92:17)  
at Controller.start (/app/node\_modules/zigbee-herdsman/src/controller/controller.ts:123:29)  
at Zigbee.start (/app/lib/zigbee.ts:58:27)  
at Controller.start (/app/lib/controller.ts:101:27)  
at start (/app/index.js:109:5)  
Using ‹&nbsp;/app/data&nbsp;› as data directory  
Zigbee2MQTT:info 2022-07-31 09:45:22: Logging to console and directory: ‹&nbsp;/app/data/log/2022-07-31.09-45-22&nbsp;› filename: log.txt  
Zigbee2MQTT:info 2022-07-31 09:45:22: Starting Zigbee2MQTT version 1.26.0 (commit #cd23aea)  
Zigbee2MQTT:info 2022-07-31 09:45:22: Starting zigbee-herdsman (0.14.40)  
Zigbee2MQTT:error 2022-07-31 09:46:29: Error while starting zigbee-herdsman  
Zigbee2MQTT:error 2022-07-31 09:46:29: Failed to start zigbee  
Zigbee2MQTT:error 2022-07-31 09:46:29: Check [Redirecting...](https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html) for possible solutions  
Zigbee2MQTT:error 2022-07-31 09:46:29: Exiting…  
Zigbee2MQTT:error 2022-07-31 09:46:29: Error: network commissioning timed out - most likely network with the same panId or extendedPanId already exists nearby  
at ZnpAdapterManager.beginCommissioning (/app/node\_modules/zigbee-herdsman/src/adapter/z-stack/adapter/manager.ts:347:23)  
at ZnpAdapterManager.start (/app/node\_modules/zigbee-herdsman/src/adapter/z-stack/adapter/manager.ts:92:17)  
at Controller.start (/app/node\_modules/zigbee-herdsman/src/controller/controller.ts:123:29)  
at Zigbee.start (/app/lib/zigbee.ts:58:27)  
at Controller.start (/app/lib/controller.ts:101:27)  
at start (/app/index.js:109:5)  
Using ‹&nbsp;/app/data&nbsp;› as data directory  
Zigbee2MQTT:info 2022-07-31 09:46:37: Logging to console and directory: ‹&nbsp;/app/data/log/2022-07-31.09-46-37&nbsp;› filename: log.txt  
Zigbee2MQTT:info 2022-07-31 09:46:37: Starting Zigbee2MQTT version 1.26.0 (commit #cd23aea)  
Zigbee2MQTT:info 2022-07-31 09:46:37: Starting zigbee-herdsman (0.14.40)  
Zigbee2MQTT:error 2022-07-31 09:47:43: Error while starting zigbee-herdsman  
Zigbee2MQTT:error 2022-07-31 09:47:43: Failed to start zigbee  
Zigbee2MQTT:error 2022-07-31 09:47:43: Check [Redirecting...](https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html) for possible solutions  
Zigbee2MQTT:error 2022-07-31 09:47:43: Exiting…  
Zigbee2MQTT:error 2022-07-31 09:47:44: Error: network commissioning timed out - most likely a network with the same panId or extendedPanId already exists nearby  
at ZnpAdapterManager.beginCommissioning (/app/node\_modules/zigbee-herdsman/src/adapter/z-stack/adapter/manager.ts:347:23)  
at ZnpAdapterManager.start (/app/node\_modules/zigbee-herdsman/src/adapter/z-stack/adapter/manager.ts:92:17)  
at Controller.start (/app/node\_modules/zigbee-herdsman/src/controller/controller.ts:123:29)  
at Zigbee.start (/app/lib/zigbee.ts:58:27)  
at Controller.start (/app/lib/controller.ts:101:27)  
at start (/app/index.js:109:5)  
Using ‹&nbsp;/app/data&nbsp;› as data directory  
Zigbee2MQTT:info 2022-07-31 09:47:52: Logging to console and directory: ‹&nbsp;/app/data/log/2022-07-31.09-47-51&nbsp;› filename: log.txt  
Zigbee2MQTT:info 2022-07-31 09:47:52: Starting Zigbee2MQTT version 1.26.0 (commit #cd23aea)  
Zigbee2MQTT:info 2022-07-31 09:47:52: Starting zigbee-herdsman (0.14.40)  
Zigbee2MQTT:info 2022-07-31 09:48:13: zigbee-herdsman started (reset)  
Zigbee2MQTT:info 2022-07-31 09:48:13: Coordinator firmware version: ‹&nbsp;{«&nbsp;meta&nbsp;»:{«&nbsp;mainrel&nbsp;»:1,«&nbsp;majorrel&nbsp;»:2,«&nbsp;minorrel&nbsp;»:7,«&nbsp;product&nbsp;»:1,«&nbsp;revision&nbsp;»:20210708,«&nbsp;transportrev&nbsp;»:2},«&nbsp;type&nbsp;»:«&nbsp;zStack3x0&nbsp;»}&nbsp;›  
Zigbee2MQTT:info 2022-07-31 09:48:14: Currently 0 devices are joined:  
Zigbee2MQTT:info 2022-07-31 09:48:14: Zigbee: disabling joining new devices.  
Zigbee2MQTT:info 2022-07-31 09:48:14: Connecting to MQTT server at mqtt://localhost:1884  
Zigbee2MQTT:info 2022-07-31 09:48:14: Connected to MQTT server  
Zigbee2MQTT:info 2022-07-31 09:48:14: MQTT publish: topic ‹&nbsp;zigbee2mqtt/bridge/state&nbsp;›, payload ‹&nbsp;{«&nbsp;state&nbsp;»:«&nbsp;online&nbsp;»}&nbsp;›  
Zigbee2MQTT:info 2022-07-31 09:48:14: Started frontend on port 0.0.0.0:8080  
pi@gladys:~ $

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<div class="post-metadata">

**Author:** ![elfedagger](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/elfedagger/32/13658_2.png) [@elfedagger](https://community.gladysassistant.com/u/elfedagger)\
**Post date:** [July 31, 2022, 10:54am UTC](https://community.gladysassistant.com/t/aide-pour-configurer-zigbee2mqtt/7447/7 "2022-07-31T10:54:50Z")

</div>

Never mind my previous post — in the meantime the connection between MQTT and zigbee2mqtt was established. But I have no idea why.

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**Author:** ![Psoy](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/psoy/32/9005_2.png) [@Psoy](https://community.gladysassistant.com/u/Psoy)\
**Post date:** [July 31, 2022, 2:41pm UTC](https://community.gladysassistant.com/t/aide-pour-configurer-zigbee2mqtt/7447/8 "2022-07-31T14:41:47Z")

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Hello, @elfedagger  
I noticed that it takes some time before the connection is established, it’s not instantaneous 🙂

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<div class="post-metadata">

**Author:** ![elfedagger](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/elfedagger/32/13658_2.png) [@elfedagger](https://community.gladysassistant.com/u/elfedagger)\
**Post date:** [July 31, 2022, 6:21pm UTC](https://community.gladysassistant.com/t/aide-pour-configurer-zigbee2mqtt/7447/9 "2022-07-31T18:21:38Z")

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That must be it, yes.  
Thanks for the feedback.

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<div class="post-metadata">

**Author:** ![Jluc](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/jluc/32/12397_2.png) [@Jluc](https://community.gladysassistant.com/u/Jluc)\
**Post date:** [August 4, 2022, 4:32pm UTC](https://community.gladysassistant.com/t/aide-pour-configurer-zigbee2mqtt/7447/10 "2022-08-04T16:32:58Z")

</div>

Hello,

Thank you for your help. The model I have is also a Raspberry Pi 3B. I think I can get back to it this month. I’m going to redo everything step by step from the beginning and will report back the results.

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<div class="post-metadata">

**Author:** ![Jluc](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/jluc/32/12397_2.png) [@Jluc](https://community.gladysassistant.com/u/Jluc)\
**Post date:** [November 28, 2022, 3:34pm UTC](https://community.gladysassistant.com/t/aide-pour-configurer-zigbee2mqtt/7447/11 "2022-11-28T15:34:01Z")

</div>

Hi Pierre-Gilles,

I flashed an SSD again with the image from the site (it’s dated April '22) and I still can’t make any progress. I have a new dongle but it still doesn’t work.

 ![image](https://gladys-assistant-community.b-cdn.net/uploads/default/original/2X/6/6e95951cf0afa406d7f52d1175d612fd331fc7cf.jpeg)  
 ![image](https://gladys-assistant-community.b-cdn.net/uploads/default/original/2X/8/8a6068f5f0f9927ac0441eebe3d048f94a4ee37a.jpeg)

To provide logs, since I don’t know the command line, I’m a bit stuck.  
In our exchange, during your presentation of the latest version, you told me the tutorial image was up to date and I thought that using it would work better.  
I tried to install Docker but the installation failed.  
I don’t really know what to do now.  
Thanks in advance for any information.

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<div class="post-metadata">

**Author:** ![guim31](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/guim31/32/4840_2.png) [@guim31](https://community.gladysassistant.com/u/guim31)\
**Post date:** [November 28, 2022, 6:35pm UTC](https://community.gladysassistant.com/t/aide-pour-configurer-zigbee2mqtt/7447/12 "2022-11-28T18:35:58Z")

</div>

For logs, since this happens in Docker containers, you need to write it in this form (I used some container names a bit at random) :

```auto
docker logs gladys

```

or

```auto
docker logs gladys-zigbee2mqtt

```

```auto
docker logs un-autre-container

```

To

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**Author:** ![pierre-gilles](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pierre-gilles/32/5886_2.png) [@pierre-gilles](https://community.gladysassistant.com/u/pierre-gilles)\
**Post date:** [November 29, 2022, 1:48am UTC](https://community.gladysassistant.com/t/aide-pour-configurer-zigbee2mqtt/7447/13 "2022-11-29T01:48:04Z")

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> [@Jluc](#):
>
> I have a new dongle but it still doesn’t work.

The error is «&nbsp;SYS - ping after 6000ms&nbsp;» in your photo; it’s an error that many have encountered on the forum — often it’s a power supply issue for the Zigbee dongle

I’m not sure your Raspberry Pi is capable of powering your dongle and your SSD

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**Author:** ![spenceur](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/spenceur/32/1961_2.png) [@spenceur](https://community.gladysassistant.com/u/spenceur)\
**Post date:** [November 29, 2022, 6:55am UTC](https://community.gladysassistant.com/t/aide-pour-configurer-zigbee2mqtt/7447/14 "2022-11-29T06:55:39Z")

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If it’s a Sonoff dongle, I had the issue with the «&nbsp;ping after 6000ms&nbsp;» error and I simply had to update it for it to work again.

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**Author:** ![Tlse-vins](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/tlse-vins/32/6054_2.png) [@Tlse-vins](https://community.gladysassistant.com/u/Tlse-vins)\
**Post date:** [November 30, 2022, 8:13am UTC](https://community.gladysassistant.com/t/aide-pour-configurer-zigbee2mqtt/7447/15 "2022-11-30T08:13:35Z")

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Shouldn’t that be mentioned somewhere?  
Be careful: if you use a Raspberry Pi with an SSD and a Zigbee dongle, the power supply can cause problems.

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**Author:** ![guim31](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/guim31/32/4840_2.png) [@guim31](https://community.gladysassistant.com/u/guim31)\
**Post date:** [November 30, 2022, 5:06pm UTC](https://community.gladysassistant.com/t/aide-pour-configurer-zigbee2mqtt/7447/16 "2022-11-30T17:06:19Z")

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I also think that would be important because this issue has occurred quite a few times!

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**Author:** ![pierre-gilles](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pierre-gilles/32/5886_2.png) [@pierre-gilles](https://community.gladysassistant.com/u/pierre-gilles)\
**Post date:** [December 1, 2022, 5:25am UTC](https://community.gladysassistant.com/t/aide-pour-configurer-zigbee2mqtt/7447/17 "2022-12-01T05:25:10Z")

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It’s been added 🙂

 ![Screenshot 2022-12-01 at 12.24.38](https://gladys-assistant-community.b-cdn.net/uploads/default/original/2X/2/21274144eed4001040483f3c0d2c4fdc5d7efa7e.jpeg)

 ![Screenshot 2022-12-01 at 12.11.56](https://gladys-assistant-community.b-cdn.net/uploads/default/original/2X/7/7555de9a99a4278b915976f5467bc9ebb21fce77.jpeg)

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**Author:** ![Jluc](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/jluc/32/12397_2.png) [@Jluc](https://community.gladysassistant.com/u/Jluc)\
**Post date:** [December 1, 2022, 2:46pm UTC](https://community.gladysassistant.com/t/aide-pour-configurer-zigbee2mqtt/7447/18 "2022-12-01T14:46:47Z")

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Thanks for the info about the list of commands — I’ll try to get more details. For now, I’m going back and forth between the TV I’m using as a monitor and the computer. I don’t know whether it’s possible to view the logs from the PC, or how to go about it.

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<div class="post-metadata">

**Author:** ![Jluc](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/jluc/32/12397_2.png) [@Jluc](https://community.gladysassistant.com/u/Jluc)\
**Post date:** [December 1, 2022, 2:50pm UTC](https://community.gladysassistant.com/t/aide-pour-configurer-zigbee2mqtt/7447/19 "2022-12-01T14:50:38Z")

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I plugged the dongle into the PC via USB but nothing happens; it doesn’t seem to be detected. Is a special procedure required for the update?

Thanks for this initial info and for any further information you may have.

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**Author:** ![Jluc](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/jluc/32/12397_2.png) [@Jluc](https://community.gladysassistant.com/u/Jluc)\
**Post date:** [December 1, 2022, 3:00pm UTC](https://community.gladysassistant.com/t/aide-pour-configurer-zigbee2mqtt/7447/20 "2022-12-01T15:00:48Z")

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It’s very good that you pointed that out. I had taken the issue into account based on the information from vonox and other contributors, whom I thank.  
Since March I’ve been trying to develop a network and despite :

- purchasing one and then a second power supply
- purchasing a power cable
- purchasing a powered hub to reduce the power draw on the Pi
- purchasing an SSD

[Next page](https://community.gladysassistant.com/t/aide-pour-configurer-zigbee2mqtt/7447.md?page=2)
