# Heiman doorbell button **URL:** \ **Category:** Configuration\ **Created:** [August 15, 2025, 3:49pm UTC](https://community.gladysassistant.com/t/bouton-sonnette-heiman/9675 "2025-08-15T15:49:12Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![pascal\_sapin](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pascal_sapin/32/8958_2.png) [@pascal\_sapin](https://community.gladysassistant.com/u/pascal_sapin)\ **Post date:** [August 15, 2025, 3:49pm UTC](https://community.gladysassistant.com/t/bouton-sonnette-heiman/9675/1 "2025-08-15T15:49:12Z")
Hello Being satisfied with my first purchase of this Heiman doorbell button device, I bought another one, original of course, Pairing goes perfectly, however it is unusable because it is not supported; the « vol » function is OK, no problem, but not the doorbell function — after a press it stays in this « on » position. I see, however, that the model number is not exactly the same « reference », so it’s frustrating not to be able to make it work. I think of everyone who buys devices: if you have to check exactly what works depending on the long model number, that doesn’t help, does it? It’s the same brand, same name, Zigbee 3.0. Do you have any idea please, thanks ![bouton, heiman](https://gladys-assistant-community.b-cdn.net/uploads/default/original/3X/7/e/7e255348086c0dec94fa85463f50b575111ef0f1.jpeg) ---
**Author:** ![cicoub13](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/cicoub13/32/4482_2.png) [@cicoub13](https://community.gladysassistant.com/u/cicoub13)\ **Post date:** [August 16, 2025, 2:17pm UTC](https://community.gladysassistant.com/t/bouton-sonnette-heiman/9675/2 "2025-08-16T14:17:47Z")
I think the pairing attempt didn’t go well. You should delete it (using the red trash can at the bottom) and try pairing again. And if you have the exact model, we can help you better. ---
**Author:** ![pascal\_sapin](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pascal_sapin/32/8958_2.png) [@pascal\_sapin](https://community.gladysassistant.com/u/pascal_sapin)\ **Post date:** [August 17, 2025, 4:32pm UTC](https://community.gladysassistant.com/t/bouton-sonnette-heiman/9675/3 "2025-08-17T16:32:49Z")
thank you for the reply I’ve already tried deleting it but it’s the same here is the model that works: DoorBell-EF-3.0 Manufacturer Zigbee HEIMAN and the one that doesn’t work EndDevice Zigbee model TS0211 Manufacturer Zigbee \_TZ1800\_akzvkzqq same package, same characteristics, I have the impression that it’s either an older model or a newer one thank you for the reply, Pascal ---
**Author:** ![mutmut](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/mutmut/32/14064_2.png) [@mutmut](https://community.gladysassistant.com/u/mutmut)\ **Post date:** [August 17, 2025, 6:27pm UTC](https://community.gladysassistant.com/t/bouton-sonnette-heiman/9675/4 "2025-08-17T18:27:15Z")
@pascal_sapin what version of Z2M do you have? There might be an issue with this product. ---
**Author:** ![pascal\_sapin](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pascal_sapin/32/8958_2.png) [@pascal\_sapin](https://community.gladysassistant.com/u/pascal_sapin)\ **Post date:** [August 17, 2025, 7:42pm UTC](https://community.gladysassistant.com/t/bouton-sonnette-heiman/9675/5 "2025-08-17T19:42:18Z")
I’m on 2.4.0 ---
**Author:** ![pascal\_sapin](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pascal_sapin/32/8958_2.png) [@pascal\_sapin](https://community.gladysassistant.com/u/pascal_sapin)\ **Post date:** [August 22, 2025, 8:26am UTC](https://community.gladysassistant.com/t/bouton-sonnette-heiman/9675/6 "2025-08-22T08:26:21Z")
hello , there is indeed an explanatory page on how to add a device , but I don’t understand anything there unfortunately ---
**Author:** ![pascal\_sapin](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pascal_sapin/32/8958_2.png) [@pascal\_sapin](https://community.gladysassistant.com/u/pascal_sapin)\ **Post date:** [September 5, 2025, 5:37pm UTC](https://community.gladysassistant.com/t/bouton-sonnette-heiman/9675/7 "2025-09-05T17:37:24Z")
Anyone to help me with this button? ---
**Author:** ![mutmut](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/mutmut/32/14064_2.png) [@mutmut](https://community.gladysassistant.com/u/mutmut)\ **Post date:** [September 6, 2025, 10:18am UTC](https://community.gladysassistant.com/t/bouton-sonnette-heiman/9675/8 "2025-09-06T10:18:02Z")
Hi @pascal_sapin just to be sure about the model, is this the one you bought [HEIMAN HS2DB-E](https://www.domadoo.fr/fr/peripheriques/5717-heiman-bouton-de-sonnette-intelligent-zigbee-sans-carillon.html?domid=17) ? Because on devices compatible with [z2m](https://www.zigbee2mqtt.io/supported-devices/#v=Heiman,HEIMAN%5Cu0026s=doorbell), there are 2 models: HS2DB and HS2SS-E\_V03 ---
**Author:** ![pascal\_sapin](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pascal_sapin/32/8958_2.png) [@pascal\_sapin](https://community.gladysassistant.com/u/pascal_sapin)\ **Post date:** [September 7, 2025, 4:51pm UTC](https://community.gladysassistant.com/t/bouton-sonnette-heiman/9675/9 "2025-09-07T16:51:03Z")
Yes I have the HS2DB-E that is not recognized or not compatible,and I also have the HS2SS-E\_V03 which works perfectly ---
**Author:** ![mutmut](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/mutmut/32/14064_2.png) [@mutmut](https://community.gladysassistant.com/u/mutmut)\ **Post date:** [September 7, 2025, 8:43pm UTC](https://community.gladysassistant.com/t/bouton-sonnette-heiman/9675/10 "2025-09-07T20:43:19Z")
so you need to make a request to z2m because Gladys doesn’t handle requests on the zigbee2mqtt GitHub. On your ---
**Author:** ![pascal\_sapin](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pascal_sapin/32/8958_2.png) [@pascal\_sapin](https://community.gladysassistant.com/u/pascal_sapin)\ **Post date:** [September 8, 2025, 6:39am UTC](https://community.gladysassistant.com/t/bouton-sonnette-heiman/9675/11 "2025-09-08T06:39:16Z")
Yes, I’ve already clicked that link but I don’t understand anything — it’s crazy: the same packaging, the same button, and you can’t know in advance if it will work, so my button will be unusable. This kind of thing is really annoying; I feel for those who want to buy modules — how can you know if there are multiple versions of the same model? Thanks anyway for replying. I’m going to buy another one. ---
**Author:** ![pierre-gilles](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pierre-gilles/32/5886_2.png) [@pierre-gilles](https://community.gladysassistant.com/u/pierre-gilles)\ **Post date:** [September 8, 2025, 7:39am UTC](https://community.gladysassistant.com/t/bouton-sonnette-heiman/9675/12 "2025-09-08T07:39:59Z")
There can be several possible causes: a hardware defect in the doorbell you received, an issue during pairing that causes Zigbee2MQTT not to recognize it properly, or a bug in Zigbee2MQTT. If you think it’s a hardware problem, don’t hesitate to contact the store where you bought the doorbell to request a return — it can happen 🙂 ---
**Author:** ![pascal\_sapin](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pascal_sapin/32/8958_2.png) [@pascal\_sapin](https://community.gladysassistant.com/u/pascal_sapin)\ **Post date:** [September 8, 2025, 1:05pm UTC](https://community.gladysassistant.com/t/bouton-sonnette-heiman/9675/13 "2025-09-08T13:05:46Z")
I don’t think it’s a hardware issue; the button’s firmware dates from 2020. I think it’s an old model they foisted on me — I bought it because the price was attractive. The button has two functions, doorbell and an alarm if someone tries to steal it; the alarm works but the button doesn’t. ---
**Author:** ![mutmut](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/mutmut/32/14064_2.png) [@mutmut](https://community.gladysassistant.com/u/mutmut)\ **Post date:** [September 8, 2025, 4:16pm UTC](https://community.gladysassistant.com/t/bouton-sonnette-heiman/9675/14 "2025-09-08T16:16:29Z")
I saw on the Domadoo page that it is compatible with Jeedom and their Zigbee module. Can you set up a VM to test this button? And can you send me the link to the `how_to_add_support` so I can take a look (I don’t have any unknown modules at the moment)? If I can help you fill out the request, I’d be happy to. ---
**Author:** ![pascal\_sapin](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pascal_sapin/32/8958_2.png) [@pascal\_sapin](https://community.gladysassistant.com/u/pascal_sapin)\ **Post date:** [September 9, 2025, 6:26am UTC](https://community.gladysassistant.com/t/bouton-sonnette-heiman/9675/15 "2025-09-09T06:26:28Z")
hello mutmut, thanks for your help, here is the link. > **[Support new devices | Zigbee2MQTT](https://www.zigbee2mqtt.io/advanced/support-new-devices/01_support_new_devices.html)** > > Zigbee to MQTT bridge, get rid of your proprietary Zigbee bridges for the VM I think you mean a virtual machine? I don’t have the knowledge for that. ---
**Author:** ![mutmut](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/mutmut/32/14064_2.png) [@mutmut](https://community.gladysassistant.com/u/mutmut)\ **Post date:** [September 9, 2025, 8:59pm UTC](https://community.gladysassistant.com/t/bouton-sonnette-heiman/9675/16 "2025-09-09T20:59:36Z")
Thanks for the link. I’ve looked a bit at [what needs to be done](https://www.zigbee2mqtt.io/advanced/support-new-devices/01_support_new_devices.html#_2-creating-the-external-definition) and do you have any info in the `Expose` tab in z2m? And by going to the `Developer console` tab, could you do a copy/paste of `generate_external_definition`? I think we’ll need that info going forward because I believe we’ll need help by opening an issue on the z2m GitHub like [this one](https://github.com/Koenkk/zigbee2mqtt/discussions/28245). In the discussion it quickly goes into development so I’m lost, sorry ☹ I’m familiar with infrastructure, but development is another thing, and so yes, VM stands for Virtual Machine. ---
**Author:** ![pascal\_sapin](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pascal_sapin/32/8958_2.png) [@pascal\_sapin](https://community.gladysassistant.com/u/pascal_sapin)\ **Post date:** [September 10, 2025, 4:03pm UTC](https://community.gladysassistant.com/t/bouton-sonnette-heiman/9675/17 "2025-09-10T16:03:06Z")
Thanks anyway, I looked at it a bit but it’s beyond my expertise, and in any case I hardly have the time for that — I’m more on the hardware/electronics side. I’ll put it aside and look into buying another compatible one Pascal