# Problem accessing gladys + **URL:** \ **Category:** Configuration\ **Created:** [October 15, 2022, 2:51pm UTC](https://community.gladysassistant.com/t/probleme-acces-gladys/7591 "2022-10-15T14:51:32Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![spenceur](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/spenceur/32/1961_2.png) [@spenceur](https://community.gladysassistant.com/u/spenceur)\ **Post date:** [October 15, 2022, 2:51pm UTC](https://community.gladysassistant.com/t/probleme-acces-gladys/7591/1 "2022-10-15T14:51:32Z")
Hello, are you having trouble accessing Gladys Plus? Locally no issues But via Google or via G+ nothing works ---
**Author:** ![GBoulvin](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/gboulvin/32/10006_2.png) [@GBoulvin](https://community.gladysassistant.com/u/GBoulvin)\ **Post date:** [October 15, 2022, 3:22pm UTC](https://community.gladysassistant.com/t/probleme-acces-gladys/7591/2 "2022-10-15T15:22:31Z")
Actually, no access at my place… ---
**Author:** ![VonOx](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/vonox/32/10128_2.png) [@VonOx](https://community.gladysassistant.com/u/VonOx)\ **Post date:** [October 15, 2022, 3:32pm UTC](https://community.gladysassistant.com/t/probleme-acces-gladys/7591/3 "2022-10-15T15:32:42Z")
Same here, it’s down ---
**Author:** ![Herve](https://gladys-assistant-community.b-cdn.net/letter_avatar_proxy/v4/letter/h/2acd7d/32.png) [@Herve](https://community.gladysassistant.com/u/Herve)\ **Post date:** [October 15, 2022, 3:51pm UTC](https://community.gladysassistant.com/t/probleme-acces-gladys/7591/4 "2022-10-15T15:51:43Z")
Same here too! ---
**Author:** ![spenceur](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/spenceur/32/1961_2.png) [@spenceur](https://community.gladysassistant.com/u/spenceur)\ **Post date:** [October 15, 2022, 4:19pm UTC](https://community.gladysassistant.com/t/probleme-acces-gladys/7591/5 "2022-10-15T16:19:10Z")
It’s back for me ^^’ ---
**Author:** ![elfedagger](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/elfedagger/32/13658_2.png) [@elfedagger](https://community.gladysassistant.com/u/elfedagger)\ **Post date:** [October 15, 2022, 8:39pm UTC](https://community.gladysassistant.com/t/probleme-acces-gladys/7591/6 "2022-10-15T20:39:57Z")
Good evening, it works for me ---
**Author:** ![Psoy](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/psoy/32/9005_2.png) [@Psoy](https://community.gladysassistant.com/u/Psoy)\ **Post date:** [October 16, 2022, 10:38am UTC](https://community.gladysassistant.com/t/probleme-acces-gladys/7591/7 "2022-10-16T10:38:58Z")
\nHello, \nIt works for me ---
**Author:** ![lmilcent](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/lmilcent/32/7023_2.png) [@lmilcent](https://community.gladysassistant.com/u/lmilcent)\ **Post date:** [October 16, 2022, 1:33pm UTC](https://community.gladysassistant.com/t/probleme-acces-gladys/7591/8 "2022-10-16T13:33:13Z")
Same here, it went away and then came back. ---
**Author:** ![pierre-gilles](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pierre-gilles/32/5886_2.png) [@pierre-gilles](https://community.gladysassistant.com/u/pierre-gilles)\ **Post date:** [October 17, 2022, 4:26am UTC](https://community.gladysassistant.com/t/probleme-acces-gladys/7591/9 "2022-10-17T04:26:04Z")
Hello! Gladys Plus outages are rare! Good that it resolved itself 🙂 Unfortunately I was in the middle of the night at that time ^^ I investigated a bit to understand. I clearly saw a restart of the Gladys Plus backend at that time, but unfortunately I no longer have the container logs because my log retention isn’t long enough to go back to Saturday 😕 I’ll increase the retention in case it happens again. What’s surprising is that my service for checking uptime didn’t see anything, and didn’t send me any alerts. **Two possibilities:** - The downtime was short and occurred between two health checks - The HTTP API was still available, but not the WebSockets API (my health check is HTTP only) Regarding load on Gladys Plus at that time, my monitoring tools don’t show anything unusual so I doubt it came from that… The only lead I have is this email I received from DigitalOcean (my host) on October 15: ![Screenshot 2022-10-17 at 11.24.02](https://gladys-assistant-community.b-cdn.net/uploads/default/original/2X/8/85207b7e805e97fcea6414349135feeb0b91c54a.png) Maybe they had hardware issues on the 15th and they’re planning a scheduled update today to fix these issues ^^ Don’t hesitate to let me know if you have problems again! ---
**Author:** ![lmilcent](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/lmilcent/32/7023_2.png) [@lmilcent](https://community.gladysassistant.com/u/lmilcent)\ **Post date:** [October 17, 2022, 7:12am UTC](https://community.gladysassistant.com/t/probleme-acces-gladys/7591/10 "2022-10-17T07:12:20Z")
> [@pierre-gilles](#): > > - The HTTP API was still available, but not the Websockets API (my healthcheck is HTTP-only) I think you have the right hypothesis, because indeed, I had the Gladys Plus interface, but without any connection to my Raspberry Pi. As if I hadn’t set up my account yet. How about the others, how was it on your side? I was able to arrive after or during the reboot in my case. One thing is certain, Gladys Plus is indeed being used because many of us noticed it! ---
**Author:** ![pierre-gilles](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pierre-gilles/32/5886_2.png) [@pierre-gilles](https://community.gladysassistant.com/u/pierre-gilles)\ **Post date:** [October 17, 2022, 7:16am UTC](https://community.gladysassistant.com/t/probleme-acces-gladys/7591/11 "2022-10-17T07:16:22Z")
> [@lmilcent](#): > > I think you have the right hypothesis, because indeed, I had the Gladys Plus interface, but without any connection to my Raspberry Pi. that’s another matter, the interface isn’t hosted in the same place (Netlify for the interface) 🙂 ---
**Author:** ![spenceur](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/spenceur/32/1961_2.png) [@spenceur](https://community.gladysassistant.com/u/spenceur)\ **Post date:** [October 17, 2022, 8:07am UTC](https://community.gladysassistant.com/t/probleme-acces-gladys/7591/12 "2022-10-17T08:07:58Z")
Indeed, the interface is OK but the connection is down. I didn’t check the network packets myself; I was busy. I only noticed personally because Google told me « Gladys Assistant isn’t accessible ». Because otherwise I run everything locally and I’m not sure I would have noticed ^^ ---
**Author:** ![lmilcent](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/lmilcent/32/7023_2.png) [@lmilcent](https://community.gladysassistant.com/u/lmilcent)\ **Post date:** [October 17, 2022, 8:15am UTC](https://community.gladysassistant.com/t/probleme-acces-gladys/7591/13 "2022-10-17T08:15:14Z")
> [@spenceur](#): > > Because otherwise I pass everything through the local one and I’m not sure I would have noticed it ^^ I had the same interface as the first time you select a user for Gladys Plus. So I must have arrived after the restart? ---
**Author:** ![lmilcent](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/lmilcent/32/7023_2.png) [@lmilcent](https://community.gladysassistant.com/u/lmilcent)\ **Post date:** [October 17, 2022, 8:16am UTC](https://community.gladysassistant.com/t/probleme-acces-gladys/7591/14 "2022-10-17T08:16:30Z")
For info, I use [https://uptimerobot.com/](https://uptimerobot.com/) with notifications via Telegram, it’s super convenient! But I don’t know if it handles sockets. ---
**Author:** ![pierre-gilles](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pierre-gilles/32/5886_2.png) [@pierre-gilles](https://community.gladysassistant.com/u/pierre-gilles)\ **Post date:** [October 17, 2022, 8:22am UTC](https://community.gladysassistant.com/t/probleme-acces-gladys/7591/15 "2022-10-17T08:22:48Z")
> [@lmilcent](#): > > For info, I use [https://uptimerobot.com/](https://uptimerobot.com/) with notifications via Telegram, it’s super handy! I use it too 🙂 ![Screenshot 2022-10-17 at 15.20.33](https://gladys-assistant-community.b-cdn.net/uploads/default/original/2X/1/12f3cbc5000571c992dc65a64c64cd8ceda980f3.jpeg) It didn’t detect the downtime unfortunately.