# Problem with Zigbee2mqtt **URL:** \ **Category:** Configuration\ **Tags:** zigbee2mqtt\ **Created:** [May 23, 2023, 2:00pm UTC](https://community.gladysassistant.com/t/probleme-avec-zigbee2mqtt/8176 "2023-05-23T14:00:04Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![JBern](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/jbern/32/13148_2.png) [@JBern](https://community.gladysassistant.com/u/JBern)\ **Post date:** [May 23, 2023, 2:00pm UTC](https://community.gladysassistant.com/t/probleme-avec-zigbee2mqtt/8176/1 "2023-05-23T14:00:04Z")
Hello, I am having difficulties with Zigbee2mqtt; after extensive searches on blogs, forums, etc., I am asking for help to resolve this problem. Thank you in advance… Configuration : - Gladys v4.23.4 - Mini PC ACER Veriton N2120G 8GB - SSD 240GB - Ubuntu 22.04 ![configuration](https://gladys-assistant-community.b-cdn.net/uploads/default/original/2X/c/cfbe6d003c8346c8bfb1ab801428d3fef24f1ec1.jpeg) ![settings|690x278](upload://5 ---
**Author:** ![guim31](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/guim31/32/4840_2.png) [@guim31](https://community.gladysassistant.com/u/guim31)\ **Post date:** [May 23, 2023, 3:40pm UTC](https://community.gladysassistant.com/t/probleme-avec-zigbee2mqtt/8176/2 "2023-05-23T15:40:48Z")
What model is your Zigbee dongle? Have you correctly entered it in the Gladys config? ---
**Author:** ![JBern](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/jbern/32/13148_2.png) [@JBern](https://community.gladysassistant.com/u/JBern)\ **Post date:** [May 23, 2023, 3:54pm UTC](https://community.gladysassistant.com/t/probleme-avec-zigbee2mqtt/8176/3 "2023-05-23T15:54:34Z")
SONOFF Zigbee 3 USB Dongle Plus ZBDongle-P ![parametres](https://gladys-assistant-community.b-cdn.net/uploads/default/original/2X/2/2522df8f8a5633b73bb57de6b87748b2d181ac08.jpeg) ---
**Author:** ![guim31](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/guim31/32/4840_2.png) [@guim31](https://community.gladysassistant.com/u/guim31)\ **Post date:** [May 23, 2023, 6:29pm UTC](https://community.gladysassistant.com/t/probleme-avec-zigbee2mqtt/8176/4 "2023-05-23T18:29:48Z")
Given that it is well selected… My expertise ends there, unfortunately! Maybe @AlexTrovato would know more? ---
**Author:** ![AlexTrovato](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/alextrovato/32/10705_2.png) [@AlexTrovato](https://community.gladysassistant.com/u/AlexTrovato)\ **Post date:** [May 23, 2023, 6:47pm UTC](https://community.gladysassistant.com/t/probleme-avec-zigbee2mqtt/8176/5 "2023-05-23T18:47:18Z")
Hi @JBern, you wouldn’t have modified the zigbee2mqtt configuration file by hand, would you? I checked the zigbee2mqtt website, but this error isn’t among the « usual » ones. ---
**Author:** ![JBern](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/jbern/32/13148_2.png) [@JBern](https://community.gladysassistant.com/u/JBern)\ **Post date:** [May 23, 2023, 9:53pm UTC](https://community.gladysassistant.com/t/probleme-avec-zigbee2mqtt/8176/6 "2023-05-23T21:53:59Z")
Good evening Alex, Well no, I haven’t changed anything, I just followed the suggested tutorial and the Zigbee integration. I believe this is a permissions issue (…?) ---
**Author:** ![pierre-gilles](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pierre-gilles/32/5886_2.png) [@pierre-gilles](https://community.gladysassistant.com/u/pierre-gilles)\ **Post date:** [May 24, 2023, 3:01am UTC](https://community.gladysassistant.com/t/probleme-avec-zigbee2mqtt/8176/7 "2023-05-24T03:01:46Z")
Hi @JBern and welcome to Gladys 🙂 I searched a bit on Google — I find this error on quite a few forums but no single solution 😛 One of the issues that seems to come up often is that it’s a USB port problem Have you tried simple things like: changing the USB port for the dongle, refreshing the USB port list, and registering/saving the new port ? Did you start Gladys with the official docker run from the docs without changing anything or with modifications ? ---
**Author:** ![JBern](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/jbern/32/13148_2.png) [@JBern](https://community.gladysassistant.com/u/JBern)\ **Post date:** [May 24, 2023, 6:59am UTC](https://community.gladysassistant.com/t/probleme-avec-zigbee2mqtt/8176/8 "2023-05-24T06:59:37Z")
Hello Pierre Gilles, I tried all the USB ports (even with a USB extension cable to move the dongle away from the ACER Veriton N2120G mini PC), refreshed the USB port list, I still get /dev/ttyUSB0 I installed Gladys with the official docker run without changing or modifying anything… ---
**Author:** ![pierre-gilles](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pierre-gilles/32/5886_2.png) [@pierre-gilles](https://community.gladysassistant.com/u/pierre-gilles)\ **Post date:** [May 24, 2023, 1:29pm UTC](https://community.gladysassistant.com/t/probleme-avec-zigbee2mqtt/8176/9 "2023-05-24T13:29:23Z")
Maybe the dongle is defective, I don’t know… I have exactly the same dongle as you @JBern (a Sonoff P), and it works perfectly for me (I reconfigured it from scratch as recently as Monday with no ---
**Author:** ![JBern](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/jbern/32/13148_2.png) [@JBern](https://community.gladysassistant.com/u/JBern)\ **Post date:** [May 24, 2023, 6:44pm UTC](https://community.gladysassistant.com/t/probleme-avec-zigbee2mqtt/8176/10 "2023-05-24T18:44:04Z")
Thank you for your reply… Questions : - How can I remove everything related to Zigbee and start the installation over..? - Is there a tutorial to re-flash the dongle..? Thanks again… ---
**Author:** ![guim31](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/guim31/32/4840_2.png) [@guim31](https://community.gladysassistant.com/u/guim31)\ **Post date:** [May 24, 2023, 7:00pm UTC](https://community.gladysassistant.com/t/probleme-avec-zigbee2mqtt/8176/11 "2023-05-24T19:00:03Z")
> [@JBern](#): > > How can I remove everything related to Zigbee and start the installation over…? For that I imagine you need to stop then remove the containers `gladys-z2m-mqtt` and `gladys-z2m-zigbee2mqtt` Then delete this folder: `/var/lib/gl ---
**Author:** ![JBern](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/jbern/32/13148_2.png) [@JBern](https://community.gladysassistant.com/u/JBern)\ **Post date:** [May 24, 2023, 10:03pm UTC](https://community.gladysassistant.com/t/probleme-avec-zigbee2mqtt/8176/12 "2023-05-24T22:03:57Z")
Thank you… Being very new to Gladys, how do you stop Gladys and restart Gladys…? ---
**Author:** ![pierre-gilles](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pierre-gilles/32/5886_2.png) [@pierre-gilles](https://community.gladysassistant.com/u/pierre-gilles)\ **Post date:** [May 25, 2023, 3:15am UTC](https://community.gladysassistant.com/t/probleme-avec-zigbee2mqtt/8176/13 "2023-05-25T03:15:26Z")
> [@JBern](#): > > How can I remove everything related to Zigbee and start the installation over…? Honestly, I’m really not sure that’s necessary! The only thing Gladys does is launch a Zigbee2mqtt container ([https://www.zigbee2mqtt.io/](https://www.zigbee2mqtt.io/)). Given the error you’re getting, trying ---
**Author:** ![GBoulvin](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/gboulvin/32/10006_2.png) [@GBoulvin](https://community.gladysassistant.com/u/GBoulvin)\ **Post date:** [May 25, 2023, 5:19am UTC](https://community.gladysassistant.com/t/probleme-avec-zigbee2mqtt/8176/14 "2023-05-25T05:19:58Z")
Once connected via SSH, to: Stop a container: `docker stop nomducontainer` Remove a container: `docker rm nomducontainer` Restart a container: `docker restart nomducontainer` ---
**Author:** ![JBern](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/jbern/32/13148_2.png) [@JBern](https://community.gladysassistant.com/u/JBern)\ **Post date:** [May 28, 2023, 7:12am UTC](https://community.gladysassistant.com/t/probleme-avec-zigbee2mqtt/8176/15 "2023-05-28T07:12:16Z")
Hello, Following my difficulties with Zigbee2MQTT I thought it would be a good idea to verify the proper functioning of the dongle «  **SONOFF Zigbee 3 USB ZBDongle-P**  », I took another machine on which I installed XUBUNTU + Gladys + Sonoff dongle + ZigBee integration, both connections are established in 10 seconds. I redid my setup as follows : - Mini PC ACER Veriton N2120G 8GB - SSD 240GB - XUBUNTU 23.04 Installed Gladys V4.23.4, configured ZigBee, paired with ---
**Author:** ![pierre-gilles](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pierre-gilles/32/5886_2.png) [@pierre-gilles](https://community.gladysassistant.com/u/pierre-gilles)\ **Post date:** [May 31, 2023, 2:37am UTC](https://community.gladysassistant.com/t/probleme-avec-zigbee2mqtt/8176/16 "2023-05-31T02:37:45Z")
> [@JBern](#): > > Installation of Gladys V4.23.4, ZigBee setup, pairing with a socket > [NOUS Smart ZigBee Socket] now everything works perfectly. Great 😎 Glad you resolved your problem! I’m closing this thread, don’t hesitate to create another one if you have other questions/issues 🙂 ---
**Author:** ![pierre-gilles](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pierre-gilles/32/5886_2.png) [@pierre-gilles](https://community.gladysassistant.com/u/pierre-gilles)\ **Post date:** [May 31, 2023, 2:37am UTC](https://community.gladysassistant.com/t/probleme-avec-zigbee2mqtt/8176/17 "2023-05-31T02:37:48Z")