# Gladys Plus problem **URL:** \ **Category:** Configuration\ **Created:** [June 24, 2024, 9:48pm UTC](https://community.gladysassistant.com/t/probleme-gladys-plus/8986 "2024-06-24T21:48:59Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![pierre-gilles](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pierre-gilles/32/5886_2.png) [@pierre-gilles](https://community.gladysassistant.com/u/pierre-gilles)\ **Post date:** [July 2, 2024, 5:47pm UTC](https://community.gladysassistant.com/t/probleme-gladys-plus/8986/21 "2024-07-02T17:47:27Z")
We’re just trying to see if something gets saturated at some point, or if everything seems fine 🙂 So look at CPU/RAM/network/disk write/disk read over time. Once you’ve installed it, take screenshots for us and post them here! ---
**Author:** ![guim31](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/guim31/32/4840_2.png) [@guim31](https://community.gladysassistant.com/u/guim31)\ **Post date:** [July 3, 2024, 10:46am UTC](https://community.gladysassistant.com/t/probleme-gladys-plus/8986/22 "2024-07-03T10:46:04Z")
Okay, here we go again today… loss of the Gladys Plus connection. This apparently happened between 11:30 and 12:30 since I had been trying to test regularly. Here’s the log that caught my attention during the relevant period (12:06) : ```auto 2024-07-03T12:06:35+0200 message.connect.js:19 (TelegramBot.) Telegram polling error, code = EFATAL, message = EFATAL: Error: read ENETUNREACH 2024-07-03T12:06:55+0200 index.js:914 (Socket.) Socket disconnected client side. Trying to reconnect... 2024-07-03T12:06:57+0200 index.js:884 (Socket.) Gladys Gateway: connected in websockets ``` The netdata screenshots are so large that I can’t post them here, nor upload them to Imgur or elsewhere ^^ Let me know if any specific data would interest you! I’ll paste a few things quickly for you: ![image](https://gladys-assistant-community.b-cdn.net/uploads/default/original/3X/6/2/627304b84541758b6e9254d1a7f0d001ced45c91.png) ![image](https://gladys-assistant-community.b-cdn.net/uploads/default/original/3X/d/b/dbfcc88f6358c06cf2229efb68e6af4f4baa952a.png) ![image](https://gladys-assistant-community.b-cdn.net/uploads/default/original/3X/5/2/52273b4bff2277b41791e0b7a3dd158388144f67.png) ![image](https://gladys-assistant-community.b-cdn.net/uploads/default/original/3X/e/d/ed073571cde7355bc3c386f56bf0fccf3de78f25.png) ![image](https://gladys-assistant-community.b-cdn.net/uploads/default/original/3X/f/8/f86e2d17aa812318d1f945f32395ac877b952689.png) ---
**Author:** ![pierre-gilles](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pierre-gilles/32/5886_2.png) [@pierre-gilles](https://community.gladysassistant.com/u/pierre-gilles)\ **Post date:** [July 3, 2024, 4:19pm UTC](https://community.gladysassistant.com/t/probleme-gladys-plus/8986/23 "2024-07-03T16:19:19Z")
> [@guim31](#): > > Here is the log that catches my attention for the period in question (12:06): Ah, this log is very interesting! We can see that it’s not just Gladys Plus losing the connection, it’s also Telegram, and the Telegram error is very clear `ENETUNREACH` = network unreachable So this is clearly a network issue By any chance aren’t you using OpenDNS somewhere in your home network stack? ---
**Author:** ![guim31](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/guim31/32/4840_2.png) [@guim31](https://community.gladysassistant.com/u/guim31)\ **Post date:** [July 3, 2024, 5:15pm UTC](https://community.gladysassistant.com/t/probleme-gladys-plus/8986/24 "2024-07-03T17:15:49Z")
From memory, DNS-wise I’m on Cloudflare’s… But I need to check that! I’m connected via Ethernet on my mini PC. I’ve never noticed any problems with my router; at the same time, if it’s a brief outage it’s quite possible I wouldn’t even notice. It’s a Freebox Pop, I’ll check if there’s a connection history I can consult. EDIT: I confirm that I’m on Cloudflare with 1.1.1.1 and 1.0.0.1 ---
**Author:** ![guim31](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/guim31/32/4840_2.png) [@guim31](https://community.gladysassistant.com/u/guim31)\ **Post date:** [July 3, 2024, 5:32pm UTC](https://community.gladysassistant.com/t/probleme-gladys-plus/8986/25 "2024-07-03T17:32:27Z")
AH !!! ![image](https://gladys-assistant-community.b-cdn.net/uploads/default/original/3X/c/7/c7a7975a2a25be659807bfe9b94f93b3c679238b.png) However, I’m having trouble understanding why, when my connection drops and then comes back, the Gladys Plus connection doesn’t come back. ---
**Author:** ![pierre-gilles](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pierre-gilles/32/5886_2.png) [@pierre-gilles](https://community.gladysassistant.com/u/pierre-gilles)\ **Post date:** [July 3, 2024, 5:36pm UTC](https://community.gladysassistant.com/t/probleme-gladys-plus/8986/26 "2024-07-03T17:36:44Z")
Ah indeed! Normally Gladys Plus reconnects if the connection comes back; maybe in your case the connection never returns to Gladys? ---
**Author:** ![guim31](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/guim31/32/4840_2.png) [@guim31](https://community.gladysassistant.com/u/guim31)\ **Post date:** [July 3, 2024, 5:40pm UTC](https://community.gladysassistant.com/t/probleme-gladys-plus/8986/27 "2024-07-03T17:40:58Z")
Well, actually I realize that something’s wrong because when I log in to [plus.gladysassistant.com](http://plus.gladysassistant.com), my session appears fine, but today’s charts are all missing: and for good reason, the last displayed data dates from June 2. ---
**Author:** ![guim31](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/guim31/32/4840_2.png) [@guim31](https://community.gladysassistant.com/u/guim31)\ **Post date:** [July 3, 2024, 5:42pm UTC](https://community.gladysassistant.com/t/probleme-gladys-plus/8986/28 "2024-07-03T17:42:15Z")
What I have locally (up to date): ![image](https://gladys-assistant-community.b-cdn.net/uploads/default/original/3X/5/6/56811687fba755e7885615b55d4d31f9a6096eca.png) What I have on Gladys Plus: ![image](https://gladys-assistant-community.b-cdn.net/uploads/default/original/3X/c/f/cf293192d21f4391c3aa8f6a46ccd774fa317c41.png) ---
**Author:** ![pierre-gilles](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pierre-gilles/32/5886_2.png) [@pierre-gilles](https://community.gladysassistant.com/u/pierre-gilles)\ **Post date:** [July 3, 2024, 5:43pm UTC](https://community.gladysassistant.com/t/probleme-gladys-plus/8986/29 "2024-07-03T17:43:24Z")
@guim31 did you refresh the page? Because indeed, if your instance disconnects, the front-end will miss all the events that pass by, and there’s no workaround; only a refresh (or switching tabs/returning to the tab) can bring you back up to date ---
**Author:** ![guim31](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/guim31/32/4840_2.png) [@guim31](https://community.gladysassistant.com/u/guim31)\ **Post date:** [July 3, 2024, 5:45pm UTC](https://community.gladysassistant.com/t/probleme-gladys-plus/8986/30 "2024-07-03T17:45:12Z")
I just did a refresh and a Ctrl+F5 and it doesn’t change anything. What’s strange is that it happens to me from my phone but also on my computer. I had also disconnected my GLadys Plus from my local instance, then reconnected, and then it worked. Restarting the Gladys container also works. I just deleted the cookies on my computer, which ended my ---
**Author:** ![pierre-gilles](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pierre-gilles/32/5886_2.png) [@pierre-gilles](https://community.gladysassistant.com/u/pierre-gilles)\ **Post date:** [July 3, 2024, 6:00pm UTC](https://community.gladysassistant.com/t/probleme-gladys-plus/8986/31 "2024-07-03T18:00:13Z")
Ok, and on the browser side, if you open the browser console on your computer, do you see a specific error? ---
**Author:** ![guim31](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/guim31/32/4840_2.png) [@guim31](https://community.gladysassistant.com/u/guim31)\ **Post date:** [July 3, 2024, 6:39pm UTC](https://community.gladysassistant.com/t/probleme-gladys-plus/8986/32 "2024-07-03T18:39:43Z")
Indeed: ![image](https://gladys-assistant-community.b-cdn.net/uploads/default/original/3X/b/5/b5b1b5b7bf33f4241a0f1ba5ea76d8198ace44e6.png) ---
**Author:** ![pierre-gilles](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pierre-gilles/32/5886_2.png) [@pierre-gilles](https://community.gladysassistant.com/u/pierre-gilles)\ **Post date:** [July 3, 2024, 6:45pm UTC](https://community.gladysassistant.com/t/probleme-gladys-plus/8986/33 "2024-07-03T18:45:51Z")
Ok, this error means that the frontend decrypts the message but can’t authenticate that it was encrypted with the Gladys instance’s private key 😃 But you told me you restarted your container and that afterwards it worked again — how did you end up in this situation? Another outage? ---
**Author:** ![guim31](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/guim31/32/4840_2.png) [@guim31](https://community.gladysassistant.com/u/guim31)\ **Post date:** [July 3, 2024, 6:49pm UTC](https://community.gladysassistant.com/t/probleme-gladys-plus/8986/34 "2024-07-03T18:49:01Z")
Each time it happened, I restarted the container. But I can’t tell you more about any network outages in the last 10 days; the Freebox doesn’t show me anything earlier 😕 Ah sorry, I think I misunderstood your question: right now I left it as-is to run some tests. It was the previous times when I had restarted the container 😉 ---
**Author:** ![pierre-gilles](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pierre-gilles/32/5886_2.png) [@pierre-gilles](https://community.gladysassistant.com/u/pierre-gilles)\ **Post date:** [July 3, 2024, 6:58pm UTC](https://community.gladysassistant.com/t/probleme-gladys-plus/8986/35 "2024-07-03T18:58:57Z")
Ok, that’s what I wanted to know, indeed Actually, it’s hard to know to what extent the errors we see are due to a failing network, or whether the failing network puts Gladys in a situation where she has trouble recovering, and if that’s the case, why ^^ Knowing that in my opinion something like this must be happening here: your instance gets disconnected for several minutes, the messages to send via Gladys Plus « pile up » and that probably creates one hell of a queue ---
**Author:** ![guim31](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/guim31/32/4840_2.png) [@guim31](https://community.gladysassistant.com/u/guim31)\ **Post date:** [July 3, 2024, 7:01pm UTC](https://community.gladysassistant.com/t/probleme-gladys-plus/8986/36 "2024-07-03T19:01:45Z")
Ok I see… I’ll try to see if my Free network is « stable » but I admit I don’t really know what to look for. ---
**Author:** ![pierre-gilles](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pierre-gilles/32/5886_2.png) [@pierre-gilles](https://community.gladysassistant.com/u/pierre-gilles)\ **Post date:** [July 3, 2024, 7:03pm UTC](https://community.gladysassistant.com/t/probleme-gladys-plus/8986/37 "2024-07-03T19:03:00Z")
What’s also extremely suspicious is that on your Gladys Plus frontend, only the charts don’t work, everything else works perfectly from what I can see (or I didn’t understand) Do the charts usually work? ---
**Author:** ![guim31](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/guim31/32/4840_2.png) [@guim31](https://community.gladysassistant.com/u/guim31)\ **Post date:** [July 3, 2024, 7:05pm UTC](https://community.gladysassistant.com/t/probleme-gladys-plus/8986/38 "2024-07-03T19:05:30Z")
No, no, you’ll notice that the data are from June (lower temperatures) but also the latest changes I made (like creating the pool fill button) are no longer there. ---
**Author:** ![pierre-gilles](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/pierre-gilles/32/5886_2.png) [@pierre-gilles](https://community.gladysassistant.com/u/pierre-gilles)\ **Post date:** [July 3, 2024, 7:08pm UTC](https://community.gladysassistant.com/t/probleme-gladys-plus/8986/39 "2024-07-03T19:08:58Z")
Ok, if you want we can have a call sometime so you can explain it to me because I don’t think I understand right now ^^ Unfortunately, with my 30th birthday I won’t be available over the next few days, and after that I’ll be very busy with work — I can’t give you any date before July 15 😅 ---
**Author:** ![guim31](https://gladys-assistant-community.b-cdn.net/user_avatar/community.gladysassistant.com/guim31/32/4840_2.png) [@guim31](https://community.gladysassistant.com/u/guim31)\ **Post date:** [July 3, 2024, 7:09pm UTC](https://community.gladysassistant.com/t/probleme-gladys-plus/8986/40 "2024-07-03T19:09:45Z")
It’s no big deal, we’ll find something then, don’t worry 😉 thanks already for this first help!! [Previous page](https://community.gladysassistant.com/t/probleme-gladys-plus/8986.md?page=1) [Next page](https://community.gladysassistant.com/t/probleme-gladys-plus/8986.md?page=3)