No status updates from presence detector

Hello,
I have just joined the Gladys Plus club and am starting to integrate various devices. The heating, with a MOES 100 thermostatic head, is not being recognized at the moment and I cannot integrate a Frient smoke detector.
As for a presence detector (SilverCrest) it appears in the list of devices but does not report any information (presence detection and battery status).
If you have any explanations or solutions, I would be very interested. Thank you in advance.

If there’s a button on the sensors, try clicking it once. In my case (Xiaomi Aquara sensors) it forces the values to be sent to Gladys.

Thanks for your reply, I’ll try. Do other members use this detector model?
It would be interesting to get feedback.