Zigbee cc2652P dongle not recognized by Gladys [Resolved]

kazuke · March 17, 2023, 6:15pm

Hello,

After a fresh install, an issue connecting a Zigbee dongle: « ZBDongle Zigbee 3.0 USB Dongle Plus »
purchase link : SONOFF ZigBee 3.0 USB Dongle Plus, TI CC2652P Coordinator, Universelle USB ZigBee Hub, Passerelle ZigBee pour Home Assistant : Amazon.fr: Informatique
Is the CC2652P chip compatible?
In the Zigbee2MQTT service configuration a red cross after MQTT
the results in the console:

pi@gladys:~ $ lsusb
Bus 001 Device 007: ID 10c4:ea60 Silicon Labs CP210x UART Bridge
Bus 001 Device 004: ID 0461:4ed3 Primax Electronics, Ltd ACER Predator Gaming Keyboard
Bus 001 Device 006: ID 0480:0301 Toshiba America Inc External USB HDD
Bus 001 Device 003: ID 0424:ec00 Microchip Technology, Inc. (formerly SMSC) SMSC9512/9514 Fast Ethernet Adapter
Bus 001 Device 002: ID 0424:9514 Microchip Technology, Inc. (formerly SMSC) SMC9514 Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

pi@gladys:~ $ ls -l /dev/ttyUSB*
crw-rw---- 1 root dialout 188, 0 Mar 17 13:59 /dev/ttyUSB0

pi@gladys:~ $ ls -l /dev/serial/by-id
total 0
lrwxrwxrwx 1 root root 13 Mar 17 13:59 usb-Silicon_Labs_Sonoff_Zigbee_3.0_USB_Dongle_Plus_0001-if00-port0 → ../../ttyUSB0

pi@gladys:~ $ sudo dmesg | grep tty
[ 0.000000] Kernel command line: coherent_pool=1M 8250.nr_uarts=0 snd_bcm2835.enable_compat_alsa=0 snd_bcm2835.enable_hdmi=1 video=Composite-1:720x480@60i vc_mem.mem_base=0x3ec00000 vc_mem.mem_size=0x40000000 console=ttyS0,115200 console=tty1 root=PARTUUID=fbd008b5-02 rootfstype=ext4 fsck.repair=yes rootwait quiet splash plymouth.ignore-serial-consoles
[ 0.000459] printk: console [tty1] enabled
[ 2.807175] 3f201000.serial: ttyAMA0 at MMIO 0x3f201000 (irq = 99, base_baud = 0) is a PL011 rev2
[ 7.475101] systemd[1]: Created slice system-getty.slice.
[ 11.524772] usb 1-1.5: cp210x converter now attached to ttyUSB0

Should I return this dongle?

Thanks for your replies
Edit: Gladys 32-bit image on Raspberry Pi 3 B+

GBoulvin · March 17, 2023, 8:44pm

Hi!
When you go to the service configuration

kazuke · March 17, 2023, 9:22pm

Good evening GBoulvin.
I already have a Gladys instance running on the Freebox. No problems so far.
For the new installation, it’s for a friend.
Yes, regarding your questions.
I’ll get back to you about the logs tomorrow; I’m not at home this evening.
Thanks

_Will_71 · March 17, 2023, 10:56pm

The new instance is on a Raspberry Pi 3, and I see there is an external USB drive.
Do you have a powered USB hub with the external hard drive?

kazuke · March 18, 2023, 8:41am

Hello Will
No, not a powered hub. I thought it unnecessary for an SSD. I will try with a hub.
As requested by GBoulvin :

Zigbee2MQTT:info 2023-03-18 08:21:50: Logging to console and directory: ‹ /app/data/log/2023-03-18.08-21-49 › filename: log.txt
Zigbee2MQTT:info 2023-03-18 08:21:50: Starting Zigbee2MQTT version 1.30.2 (commit #cdf62ea)
Zigbee2MQTT:info 2023-03-18 08:21:50: Starting zigbee-herdsman (0.14.96)
Zigbee2MQTT:error 2023-03-18 08:22:56: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2023-03-18 08:22:56: Failed to start zigbee
Zigbee2MQTT:error 2023-03-18 08:22:56: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
Zigbee2MQTT:error 2023-03-18 08:22:56: Exiting…
Zigbee2MQTT:error 2023-03-18 08:22:57: Error: network commissioning timed out - most likely network with the same panId or extendedPanId already exists nearby
at ZnpAdapterManager.beginCommissioning (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/manager.ts:347:23)
at ZnpAdapterManager.start (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/manager.ts:92:17)
at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:132:29)
at Zigbee.start (/app/lib/zigbee.ts:58:27)
at Controller.start (/app/lib/controller.ts:101:27)
at start (/app/index.js:107:5)
Using ‹ /app/data › as data directory
Zigbee2MQTT:info 2023-03-18 08:23:06: Logging to console and directory: ‹ /app/data/log/2023-03-18.08-23-06 › filename: log.txt
Zigbee2MQTT:info 2023-03-18 08:23:06: Starting Zigbee2MQTT version 1.30.2 (commit #cdf62ea)
Zigbee2MQTT:info 2023-03-18 08:23:06: Starting zigbee-herdsman (0.14.96)

The following log is a bit long
2023-03-18T09:17:04+0100 \u003cinfo\u003e job.purge.js:17 (Job.purge) Deleting all background jobs created before = Sat Mar 11 2023 09:17:04 GMT+0100 (Central European Standard Time)
2023-03-18T09:17:13+0100 \u003cinfo\u003e index.js:14 (Object.start) starting Alexa service
2023-03-18T09:17:13+0100 \u003cinfo\u003e index.js:21 (Object.start) Starting example service
2023-03-18T09:17:13+0100 \u003cinfo\u003e index.js:88 (Object.start) Starting CalDAV service
2023-03-18T09:17:13+0100 \u003cinfo\u003e index.js:18 (Object.start) Starting TP-Link service
2023-03-18T09:17:13+0100 \u003cinfo\u003e index.js:16 (Object.start) starting Broadlink service
2023-03-18T09:17:14+0100 \u003cinfo\u003e index.js:18 (Object.start) Starting HomeKit service
2023-03-18T09:17:14+0100 \u003cinfo\u003e index.js:14 (Object.start) starting GoogleActions service
2023-03-18T09:17:15+0100 \u003cinfo\u003e init.js:38 (Zigbee2mqttManager.init) Zigbee2mqtt USB dongle attached to /dev/ttyUSB0
2023-03-18T09:17:15+0100 \u003cinfo\u003e checkForContainerUpdates.js:14 (Zigbee2mqttManager.checkForContainerUpdates) Checking for current installed versions and required updates…
2023-03-18T09:17:15+0100 \u003cinfo\u003e installMqttContainer.js:104 (Zigbee2mqttManager.installMqttContainer) MQTT broker container successfully started
2023-03-18T09:17:15+0100 \u003cinfo\u003e installZ2mContainer.js:56 (Zigbee2mqttManager.installZ2mContainer) Preparing Zigbee2mqtt environment…
2023-03-18T09:17:15+0100 \u003cinfo\u003e installZ2mContainer.js:75 (Zigbee2mqttManager.installZ2mContainer) Zigbee2mqtt container successfully started
2023-03-18T09:17:15+0100 \u003cinfo\u003e connect.js:14 (Zigbee2mqttManager.connect) Connecting Gladys to mqtt://localhost:1884 MQTT broker…
2023-03-18T09:17:15+0100 \u003cinfo\u003e connect.js:24 (MqttClient.\u003canonymous\u003e) Connected to MQTT container mqtt://localhost:1884
2023-03-18T09:17:15+0100 \u003cinfo\u003e subscribe.js:12 (Zigbee2mqttManager.subscribe) Subscribing to MQTT topic zigbee2mqtt/#
2023-03-18T09:17:15+0100 \u003cinfo\u003e index.js:20 (Object.start) Starting Open Weather service
2023-03-18T09:17:15+0100 \u003cinfo\u003e service.start.js:40 (Service.start) Service openweather is not configured, so it was not started.
2023-03-18T09:17:15+0100 \u003cinfo\u003e index.js:17 (Object.start) Starting eWeLink service
2023-03-18T09:17:15+0100 \u003cinfo\u003e service.start.js:40 (Service.start) Service ewelink is not configured, so it was not started.
2023-03-18T09:17:15+0100 \u003cinfo\u003e index.js:15 (Object.start) Starting Bluetooth service
2023-03-18T09:17:16+0100 \u003cinfo\u003e bluetooth.initPresenceScanner.js:18 (BluetoothManager.initPresenceScanner) Bluetooth configuration: starting presence scanner
2023-03-18T09:17:16+0100 \u003cinfo\u003e index.js:15 (Object.start) Starting Tasmota service
2023-03-18T09:17:16+0100 \u003cinfo\u003e index.js:14 (Object.start) Starting Xiaomi service
2023-03-18T09:17:16+0100 \u003cinfo\u003e index.js:13 (Object.start) Starting usb service
2023-03-18T09:17:16+0100 \u003cinfo\u003e index.js:19 (Object.start) Starting Telegram service
2023-03-18T09:17:16+0100 \u003cinfo\u003e service.start.js:40 (Service.start) Service telegram is not configured, so it was not started.
2023-03-18T09:17:16+0100 \u003cinfo\u003e index.js:16 (Object.start) Starting RTSP service
2023-03-18T09:17:16+0100 \u003cinfo\u003e index.js:18 (Object.start) Starting Philips Hue service
2023-03-18T09:17:16+0100 \u003cinfo\u003e index.js:16 (Object.start) Starting MQTT service
2023-03-18T09:17:17+0100 \u003cinfo\u003e updateContainer.js:13 (MqttHandler.updateContainer) MQTT: checking for required changes…
2023-03-18T09:17:17+0100 \u003cinfo\u003e updateContainer.js:41 (MqttHandler.updateContainer) MQTT: no container update required
2023-03-18T09:17:17+0100 \u003cinfo\u003e connect.js:38 (MqttClient.\u003canonymous\u003e) Connected to MQTT server mqtt://localhost
2023-03-18T09:17:17+0100 \u003cinfo\u003e subscribe.js:12 (MqttHandler.subscribe) Subscribing to MQTT topic stat/+/+
2023-03-18T09:17:17+0100 \u003cinfo\u003e subscribe.js:12 (MqttHandler.subscribe) Subscribing to MQTT topic tele/+/+
2023-03-18T09:17:17+0100 \u003cinfo\u003e subscribe.js:12 (MqttHandler.subscribe) Subscribing to MQTT topic gladys/master/#
2023-03-18T09:17:17+0100 \u003cinfo\u003e index.js:17 (Object.start) Starting Ecowatt service
2023-03-18T09:17:17+0100 \u003cinfo\u003e scene.dailyUpdate.js:58 () Sunrise today is at 7:10 today, in your timezone = Europe/Paris
2023-03-18T09:17:17+0100 \u003cinfo\u003e scene.dailyUpdate.js:59 () Sunset today is at 19:11 today, in your timezone = Europe/Paris
2023-03-18T09:17:17+0100 \u003cinfo\u003e scene.dailyUpdate.js:70 () The sun rose this morning. Not scheduling for today.
2023-03-18T09:17:17+0100 \u003cinfo\u003e scene.dailyUpdate.js:81 () Sunset is scheduled, in 10 hours.
2023-03-18T09:17:18+0100 \u003cinfo\u003e device.calculateAggregate.js:38 (DeviceManager.calculateAggregate) Calculating aggregates device feature state for interval hourly
2023-03-18T09:17:18+0100 \u003cinfo\u003e index.js:63 (Server.\u003canonymous\u003e) Server listening on port 80
2023-03-18T09:17:22+0100 \u003cinfo\u003e device.calculateAggregate.js:105 (ChildProcess.\u003canonymous\u003e) device.calculateAggregate: Finishing processing for interval hourly
2023-03-18T09:17:22+0100 \u003cinfo\u003e device.calculateAggregate.js:38 (DeviceManager.calculateAggregate) Calculating aggregates device feature state for interval daily
2023-03-18T09:17:26+0100 \u003cinfo\u003e device.calculateAggregate.js:105 (ChildProcess.\u003canonymous\u003e) device.calculateAggregate: Finishing processing for interval daily
2023-03-18T09:17:26+0100 \u003cinfo\u003e device.calculateAggregate.js:38 (DeviceManager.calculateAggregate) Calculating aggregates device feature state for interval monthly
2023-03-18T09:17:30+0100 \u003cinfo\u003e device.calculateAggregate.js:105 (ChildProcess.\u003canonymous\u003e) device.calculateAggregate: Finishing processing for interval monthly
2023-03-18T09:18:00+0100 \u003cinfo\u003e scene.checkCalendarTriggers.js:24 (SceneManager.checkCalendarTriggers) Checking calendar triggers at Sat, 18 Mar 2023 08:18:00 GMT
2023-03-18T09:19:00+0100 \u003cinfo\u003e scene.checkCalendarTriggers.js:24 (SceneManager.checkCalendarTriggers) Checking calendar triggers at Sat, 18 Mar 2023 08:19:00 GMT
2023-03-18T09:20:00+0100 \u003cinfo\u003e scene.checkCalendarTriggers.js:24 (SceneManager.checkCalendarTriggers) Checking calendar triggers at Sat, 18 Mar 2023 08:20:00 GMT
2023-03-18T09:21:00+0100 \u003cinfo\u003e scene.checkCalendarTriggers.js:24 (SceneManager.checkCalendarTriggers) Checking calendar triggers at Sat, 18 Mar 2023 08:21:00 GMT
2023-03-18T09:22:00+0100 \u003cinfo\u003e scene.checkCalendarTriggers.js:24 (SceneManager.checkCalendarTriggers) Checking calendar triggers at Sat, 18 Mar 2023 08:22:00 GMT
2023-03-18T09:23:00+0100 \u003cinfo\u003e scene.checkCalendarTriggers.js:24 (SceneManager.checkCalendarTriggers) Checking calendar triggers at Sat, 18 Mar 2023 08:23:00 GMT
2023-03-18T09:24:00+0100 \u003cinfo\u003e scene.checkCalendarTriggers.js:24 (SceneManager.checkCalendarTriggers) Checking calendar triggers at Sat, 18 Mar 2023 08:24:00 GMT
2023-03-18T09:25:00+0100 \u003cinfo\u003e scene.checkCalendarTriggers.js:24 (SceneManager.checkCalendarTriggers) Checking calendar triggers at Sat, 18 Mar 2023 08:25:00 GMT
2023-03-18T09:25:55+0100 \u003cinfo\u003e init.js:38 (Zigbee2mqttManager.init) Zigbee2mqtt USB dongle attached to /dev/ttyUSB0
2023-03-18T09:25:55+0100 \u003cinfo\u003e checkForContainerUpdates.js:14 (Zigbee2mqttManager.checkForContainerUpdates) Checking for current installed versions and required updates…
2023-03-18T09:25:55+0100 \u003cinfo\u003e installMqttContainer.js:104 (Zigbee2mqttManager.installMqttContainer) MQTT broker container successfully started
2023-03-18T09:25:55+0100 \u003cinfo\u003e installZ2mContainer.js:56 (Zigbee2mqttManager.installZ2mContainer) Preparing Zigbee2mqtt environment…
2023-03-18T09:25:55+0100 \u003cinfo\u003e installZ2mContainer.js:75 (Zigbee2mqttManager.installZ2mContainer) Zigbee2mqtt container successfully started
2023-03-18T09:25:55+0100 \u003cinfo\u003e connect.js:14 (Zigbee2mqttManager.connect) Connecting Gladys to mqtt://localhost:1884 MQTT broker…
2023-03-18T09:25:55+0100 \u003cinfo\u003e connect.js:24 (MqttClient.\u003canonymous\u003e) Connected to MQTT container mqtt://localhost:1884
2023-03-18T09:25:55+0100 \u003cinfo\u003e subscribe.js:12 (Zigbee2mqttManager.subscribe) Subscribing to MQTT topic zigbee2mqtt/#

Jluc · March 18, 2023, 9:40am

Hello @kazuke,
I also had a lot of difficulty connecting the model P dongle (a second one because of the permanent failure). In the end,

I connected it to the powered hub with an extension cable as a member of the community had suggested
I connected the SSD directly to the hub and,
since then it has been working normally
Good luck

_Will_71 · March 18, 2023, 11:19am

Yes, that’s what you should do, when you connect an external drive you need to power it through a hub.

In the docs @pierre-gilles added an informational note on this topic

kazuke · March 19, 2023, 11:32am

Thank you for all your advice, but after following it scrupulously, I still get the same result.
I launched the instance on the RPI4, in case its RPI3 had some bugs, but no better.
I had a Home Assistant demo key, and there the key was recognized immediately after integrating the module without a USB hub on the RPI3.
I’ll continue the investigations with your help if you don’t mind. What else should I try?
Thank you

kazuke · March 19, 2023, 8:20pm

The rest…
I plugged this key, after removing the original one, into my instance installed on the Freebox.
Surprisingly it is recognized and functional.
So I did the same install as on the Freebox: install raspbian64, then the containers as described in the Gladys docs and it works.
If you have an explanation.

Thank you for your availability

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Zigbee cc2652P dongle not recognized by Gladys [Resolved]

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