pierre-gillesLeader
Ok, let me know tomorrow if it’s still okay 
Good evening @pierre-gilles
I’m getting back to you after 2 days to let you know that the display issue persists:
I lost the days of December 9 and 10
I lost the days of December 9 and 10
Uh in this case that’s not a bug 
December 9-10 was 7 days ago so it’s fine, right?
Yes indeed for 9/12 (I didn’t pay attention to the 7 days), however, previously it seems to me that seven days in a row were always displayed?
So the problem would be that my data aren’t refreshing automatically?
I just did a synchronization with Enedis and it added 2 days:
I think that’s what’s happening; the data synchronization no longer happens automatically
I have the same on my side: the automatic sync doesn’t work and I lose one day in the display every day.
However, on my side, I tried a manual sync but it doesn’t work.
On my side, on the 7-day graph I only have 4 displayed; however, I display the 30-day graph by default and there I have all the data.
Couldn’t it be a problem with the graphs?
And the dates on your 30-day graph run from when to when?
On my side the sync stopped on December 14.
On the 7-day graph, the data runs from the 11th to the 14th and on the 30-day graph the dates run from November 18 to December 14.
Indeed, over 30 days I also have all the dates; before the sync the last day was 12/14 and with the sync I’m at 12/16, but it takes a little time to catch up.
@Tlse-vins, I’m almost sure that before we displayed at least 6 consecutive days and it refreshed gradually, but the six days were displayed all the time
Yes, I have that too.
So you’re missing the days of December 15 and 16
For me the manual sync didn’t work
Are you on Gladys+?
I had to go back to the link to access my customer account, revalidate the sharing agreement so that the sync works.
Yes, indeed that’s how I do it, I haven’t tried to do it without opening Enedis
Thanks for your feedback! I’m having trouble knowing whether the issue comes from the Enedis sync or the local sync. Because I have quite a few Enedis API errors in the logs, but at the same time I’m doing retries so it’s hard to know whether it eventually goes through or not.
Since you re-did the initial connection, I can’t investigate 
The next time you have the bug (in 2 days normally), could you:
- Go to « My meters » => Click on « Synchronize with Gladys Plus ».
- If that resolves the issue, say so here
- If it doesn’t resolve the issue, say so here
- Do not click on « I access my Enedis customer portal » so I can investigate with your account « as-is »
Thanks!
For your information, when I tried yesterday I started by synchronizing with Gladys Plus (gladys plus). But there was no change.
So afterwards I clicked the link to access the Enedis account (enedis).
I’ll let you know in 2 days.
[quote="Will
The ‹ Tempo › EDF refresh starts at 11:00; maybe opt for 8:30, 12:30, 16:30 to avoid request spikes.
I just synced with Gladys +.
It’s the same, my 30-day chart is still at 14/12 and for the 7-day chart I only have 12-13-14/12.
Okay, we’ll see how it goes with the new sync schedules I’ve set.
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