Zigbee2Mqt not working with my SONOFF Plus MG4 dongle

[Steph38230]

Hello, I’m new to GLADYS and to home automation in general so please be indulgent .

I set up a Beelink S12 mini PC with Ubuntu and Gladys. I installed a SONOFF Zigbee/Thread USB Dongle | Dongle Plus MG24 - (original firmware = Zigbee coordinator) noted as compatible with Zigbee2MQTT.

When I start the Zigbee2MQTT integration I can see my Gladys = Started - MQTT = Started - Zigbee2MQTT started, however, while the Gladys / MQTT link is OK, the MQTT / Zigbee2MQTT link does not work, I have a red cross on it.

In the Zigbee2MQTT configuration, I have this.

|USB Port|/dev/ttyUSB0||—|—|
|Dongle|SONOFF Zigbee 3.0 USB Dongle Plus Z

[mutmut]

@Steph38230

|USB Port|/dev/ttyUSB0||—|—|
|Dongle|SONOFF Zigbee 3.0 USB Dongle Plus ZBDongle-P|
|TCP Port|12000|

Did you try the E instead of the P?
![image|690x110, 75%](upload://glfPDIsMUrp0ZHEccp

[Steph38230]

Well, that’s the downside of making several changes at the same time.. I had indeed tested the E with no result, but I think it was when my dongle was in MultiPAN. Now that it’s returned to its original configuration the E works.

Thanks… and sorry for not having double-checked that before bothering you.

I’ll do another test calmly to try to switch it to MultiPAN again to also

[mutmut]

No worries, and glad to see it’s working for you now
For the Thread/Matter side with a modified key, I recommend checking this [thread](

[Steph38230]

Thanks for the advice, I don’t have a Border router… So yes, I’ll wait

I tried to read the post you sent me — I think I understood about 10%

For now I’m focusing on my Zigbee and trying to understand Node-RED

[4get9]

Hello,

same equipment and same situation for me :

(with the ZBDongle-E selected)

I tried with the « TubesZB Zigbee EFR32 pro » which uses the same chip as the MG24, but it doesn’t work at all

I have the impression that the issue isn’t really resolved either for Steph38230, the solution being a temporary workaround (without Matter if I understand the exchange correctly)

[mutmut]

@4get9 I think this should be resolved with this thread in an upcoming Gladys release: Zigbee - Mise à jour driver ezsp vers ember

[pierre-gilles]

Hi @mutmut, no I don’t think so, I’m not sure that’s related.

The Sonoff E dongle should work fine.

@4get9 did you check the Zigbee2mqtt logs to understand what’s crashing at startup?

[4get9]

No

[cicoub13]

`docker logs

[4get9]

z2m: Error: ‹ ezsp › driver is not compatible with firmware 8.x.x or above (EZSP v14+). Use ‹ ember › driver instead.

@pierre-gilles « The Sonoff E dongle is indeed supposed to work. »
but I have an MG24 dongle (as indicated in the topic title), not an E model

[pierre-gilles]

[quote=« 4get9, post:11, topic:9962 »]
@pierre-gilles "The Sonoff E dongle

[pierre-gilles]

@4get9 All good, Ember is live in Gladys Assistant 4.69

Gladys Assistant 4.69 : Zigbee2mqtt passe sur Ember et suivi énergétique Tasmota

Bonjour à tous, Une nouvelle version de Gladys Assistant est disponible Voici les nouveautés de cette version : Zigbee2mqtt : Ajout du nouveau driver Ember Zigbee2mqtt propose désormais un nouveau driver, Ember, pour certains dongles comme le dongle Sonoff ZBDongle-E par exemple. L’intégration Zigbee2mqtt dans Gladys vous permet désormais de sélectionner ce driver Ember pour les dongles compatibles. Si vous utilisez EZSP, Zigbee2mqtt ne touchera pas à votre installation sans…

[4get9]

Thanks!!! My MG24 is detected :

declared as « ITead Sonoff Zigbee 3.0 USB Dongle Plus V2 model « ZBDongle-E » »

I still haven’t managed to add my Zigbee device
Still need to see if I’m doing something wrong, if it’s because it’s not the correct dongle model, or if I have an issue…

[Steph38230]

Hello, which firmware is your MG24 flashed with

[cicoub13]

@4get9

afterwards I still haven’t managed to add my Zigbee device

Did you follow this documentation? If you tell us which device it is, we can guide you a bit more

[4get9]

OK, very interesting question, I had flashed via the SONOFF website but I hadn’t felt like I had a choice, but actually I did:

by clicking on Change Firmware I indeed have the option

I’ll look into the multi-PAN firmware then

[4get9]

Well, it’s still not working (I had been doing the reset procedure for the Zigbee pilot wire module incorrectly)

small regression unfortunately for me:
![image|690x182, 50%](upload://5YoHd5YfI8WA5uM

[cicoub13]

Which dongle did you choose from Gladys’s list?

Why use multi-pane, do you have a specific need?

[4get9]

so I took the driver ITead Sonoff Zigbee 3.0 USB Dongle Plus V2 model « ZBDongle-E »

for the firmware I can switch to a Zigbee-only model without issue, the discussions weren’t very clear and I had the impression that’s what worked
I also wanted to fix a bug with the IKEA products (no more refresh after a while) but at worst I’ll get 2 antennas and we’ll see about that later.

So which firmware should I take, Zigbee or Zigbee router?