Zigbee connection disabled on Synology

Configuration
1

Hello, I recently decided to install a Gladys instance on my Synology NAS to stop the PC that is currently running everything.

I followed this tutorial for installing the Sonoff key:

I should mention that my dongle is a Sonoff Zigbee 3.0 USB Dongle Plus which works wonderfully on the current PC.

I installed Gladys via Container Manager; and the instance is running on my port 8420.

Once I configured my Zigbee2mqtt integration, the services start but the connections remain offline.

Where can I look? What should I check first?

Thanks

2

Hi @thekassmachine,

Have you seen this tutorial in the documentation?

Which parameters did you use to run a Gladys container?

If you want to see the Zigbee2mqtt logs, you can run:

sudo docker logs gladys-z2m-zigbee2mqtt

For the MQTT broker:

sudo docker logs gladys-z2m-mqtt
3

Yes, I installed it using this tutorial with the default settings.

I’ll check the logs tomorrow then.

4

I recommend choosing a Triggered Task and setting the event to Startup so the script runs again at every reboot of your Synology and not at a specific time or day.

5

image
I admit I don’t have the required level to understand my logs… :confused:

6

image
Here is the status of my service.

7

Zigbee2mqtt can’t connect to the dongle !

I searched a bit on the internet, and it seems that USB ports on Synology DSM 7 are pretty complicated…

There was this thread that already discussed it in 2023 :

https://community.gladysassistant.com/t/zigbee2mqtt-et-synology-ds920-en-7-2-probleme-suite-upgrade-synology/8365

Which linked to this thread :

In my opinion you should keep exploring the forums; it must be a driver issue, or a configuration problem on your Synology…

But this isn’t an issue with Gladys or Zigbee2mqtt

8

Wasn’t there a problem with the type of « protocol » in the z2m config: ember instead of zstack or something like that? (I may be mistaken).

9

Ah yes, I was assuming he had correctly selected the right Zigbee dongle model in Gladys :grin: you need to check that the selected model is exactly the same (for Sonoff, for example, watch out for the P and E variants)

10

@thekassmachine
As @pierre-gilles says, there’s probably a variant issue.
According to Sonoff’s website, your dongle is the E variant (ZBDongle-E) and not P as you have on your Gladys screenshot:
IMG_8680

11

Thanks everyone, I’ll try to get ahead on the topic this week and will get back to you as soon as possible.
Thanks again for taking the time to look into it

12

Hello, I suggest closing the

13

Regarding USB port issues on Synology, see this topic:

Synology NAS USB port activation for Sonoff Zigbee Dongle and Zigbee2MQTT - Giulio Menna

Everything is well explained.