Zigbee2mqtt: Error SYS - Ping after 6000ms on startup

Configuration
145

You don’t really use it with Gladys but rather with Zigbee2MQTT :grin:

146

Oh I did it quickly but in my email I had put this:

Screenshot_20220428-230708_Gmail
Screenshot_20220428-230708_Gmail1439×2856 151 KB

Ps: Do we have a list of functional dongles somewhere? :wink:

147

You will need to add them to the Airtable list if it hasn’t been done already.

148

Good evening
the Sonoff key is already in Airtable!

149

Is there another dongle « on »?

150

Hello @spenceur
Make a call to the community (open a post) to find out which models work, so we can add them to the integration list. For my part, I have a sonoff key and it works quite well

151
152

I meant a new topic rather :smiley:

153

Hello !
For info I finally got a new dongle.
I was able to pair it without any problems!
My first dongle did indeed have an issue :grinning_face:

So, my question is:
Do you have a tutorial to retrieve the z2m config from a Raspberry Pi to restore it on my NAS?

Thanks in advance

154

@spenceur I’m reposting the link here to back up the zigbee2mqtt DB.
I’ll follow up as soon as possible.

155

Hello !
Well, my dongle has stopped working again…
It’s the second Sonoff in 1 year :frowning:
Has a solution been found?
For info I tried to update with the firmware from 25/01 but still the same :

info 2023-02-08 06:56:46: Logging to console and directory: ‹ /app/data/log/2023-02-08.06-56-46 › filename: log.txt
info 2023-02-08 06:56:46: Starting Zigbee2MQTT version 1.30.1 (commit #eb878d3)
info 2023-02-08 06:56:46: Starting zigbee-herdsman (0.14.89)
error 2023-02-08 06:57:06: Error while starting zigbee-herdsman
error 2023-02-08 06:57:06: Failed to start zigbee
error 2023-02-08 06:57:06: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
error 2023-02-08 06:57:06: Exiting…
error 2023-02-08 06:57:06: Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms)
at ZStackAdapter.start (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:103:27)
at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:132:29)
at Zigbee.start (/app/lib/zigbee.ts:58:27)
at Controller.start (/app/lib/controller.ts:101:27)
at start (/app/index.js:107:5)

Which dongle are you using?

156

Zzh, no problem.

157

TubesZB works very well for me :+1:

158

Do you have any links, please? I searched Amazon and Domadoo but couldn’t find much :frowning:

159

I have a Sonoff and for now everything’s running smoothly.

160

I got two in one year, unfortunately I’m not very happy :smiley:

161

https://tubeszb.com/ it’s an import, so the price is rather steep… That said, it’s been working like a charm for over a year :+1:

162

I had the same issue mentioned in the title with the zzh key, and a firmware upgrade fixed the problem.

163

Hi everyone, a solution was mentioned in another thread for owners of a Sonoff E dongle: